Policies & Legal
Welcome to our Policies & Legal page. Here you’ll find all the important information about using our website, purchasing our products, and understanding your rights as a customer. By using our website or purchasing from us, you agree to these terms and policies.
1. General Terms & Conditions
Our General Terms & Conditions explain the rules for using our website, purchasing products, and engaging with our services.
Read General Terms & Conditions →
2. Privacy Policy
We respect your privacy. This policy explains what personal information we collect, how we use it, and your rights under PDPA (Singapore) and GDPR (for EU users).
Read Privacy Policy →
3. Cookie Policy
This policy explains how we use cookies and tracking tools to improve your experience and provide marketing content.
Read Cookie Policy →
4. Pre-Order Policy
If you’re pre-ordering our board games or products, please read this policy to understand delivery timelines, cancellation rules, and combined shipments.
Read Pre-Order Policy →
5. Shipping Policy
Understand our shipping process, delivery times, insured shipping, and how customs fees and taxes are handled.
Read Shipping Policy →
6. Return & Refund Policy
Learn how to request refunds or returns for unopened items, damaged products, or incorrect orders. Pre-orders have specific rules.
Read Return & Refund Policy →
7. Loyalty Program Terms & Conditions
Learn about our Loyalty Program, how points are earned and redeemed, and the rules governing participation.
Read Loyalty Program Terms & Conditions →
8. Gift Card & Store Credit Policy
All gift cards and store credits expire 12 months after purchase. This page explains how to redeem them and other important terms.
For any enquiries, please contact us at: contact@justanothermoment.com